Field-first
Fast, practical actions for technicians working from a phone, truck, ladder, or equipment room.
WHY SERVICETECHIQ
Field service software should understand the field.
ServiceTechIQ started with a simple belief: the people doing the work should not have to fight the software documenting it.
The problem we saw
Too many handoffs. Too little context.
Field service teams often rely on one system for dispatch, another for time, separate messages for customer updates, and manual steps to move completed work toward accounting.
Technicians repeat information the office already has. Dispatch calls for updates the system should provide. Equipment history is buried or missing. Customers are left wondering what happens next.
ServiceTechIQ is being built to connect those pieces around the actual job.
One reliable record
Requests, schedules, equipment, time, parts, photos, notes, approvals, and messages stay connected.
Built to improve
The platform evolves from real feedback, real jobs, and the friction service teams encounter every day.
A Primal Array product
Purpose-built software for practical work.
ServiceTechIQ is developed by Primal Array LLC, an Arkansas company creating focused software and tools that make complex work easier to manage.
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