Terms of Service

These Terms of Service ("Terms") govern access to and use of ServiceTechIQ. By creating an account, accepting an invitation, accessing a customer portal, or using the Services, you agree to these Terms. If you use the Services for an organization, you represent that you are authorized to bind or act for that organization as applicable.

1. Eligibility and Accounts

The Services are intended for lawful business use in the United States. Users must be at least 18 years old or the age of legal majority. You must provide accurate information, safeguard credentials, use multi-factor authentication when offered, and promptly report unauthorized access. Accounts may not be shared except through authorized platform functionality.

2. Customer Administration

The subscribing company controls its users, roles, customers, sites, work orders, records, and settings. Company administrators are responsible for granting and removing access, reviewing permissions, deactivating departed users, and ensuring that use complies with internal policies and law. Deactivation may preserve historical attribution and audit records.

3. Permitted Use

You may use the Services only for authorized business purposes and in accordance with these Terms, the applicable subscription agreement, order form, documentation, and law. You may not interfere with security, probe or circumvent access controls, scrape the Services, introduce malicious code, misrepresent identity, access another customer's data, reverse engineer except where law prohibits restriction, or use the Services to violate another person's rights.

4. Customer Data

As between the parties, the customer retains its rights in data submitted to the Services. The customer grants Primal Array a limited right to host, process, transmit, display, back up, and otherwise use customer data to provide, secure, support, and improve the Services and fulfill legal obligations. The customer represents that it has all rights, notices, consents, and lawful bases needed for the data and instructions it provides.

5. Field-Service and Life-Safety Disclaimer

ServiceTechIQ is a workflow, recordkeeping, and communication platform. It is not a fire-alarm monitoring station, emergency dispatch service, code authority, inspection certification service, engineering service, or substitute for trained personnel, manufacturer instructions, applicable codes, required testing, permits, or emergency procedures. Users remain responsible for field safety, lockout or power-down procedures, code compliance, inspection accuracy, and professional judgment. Never rely on the Services as the sole means of detecting or responding to an emergency.

6. Timekeeping, Payroll, and Accounting

ServiceTechIQ may record time, leave, corrections, approvals, per diem, and related information and may transmit or export records to third-party systems. Primal Array is not an employer, payroll processor, accountant, tax adviser, or recordkeeping fiduciary. Customers must review and approve records, configure policies and pay categories correctly, comply with wage-and-hour laws, and verify third-party submissions before payroll or accounting use.

7. Inventory, Equipment, Quotes, and Invoices

Inventory quantities, truck locations, equipment records, pricing, estimates, quotes, invoices, and related records depend on customer and user input. Customers must verify counts, availability, tax treatment, pricing, scope, approvals, and final documents. A scan or system record does not independently prove physical possession, installation, compliance, or delivery.

8. Integrations

Third-party integrations are subject to provider availability, authorization, terms, APIs, rate limits, approvals, and change. Primal Array does not control third-party services and is not responsible for their outages, errors, data handling, or discontinued functionality. Customers authorize the exchange of information necessary to operate selected integrations and must verify resulting records.

9. AI-Assisted Content

AI-assisted content may be incomplete, inaccurate, or unsuitable. Users must review and validate it. It must not be treated as legal, safety, code, engineering, financial, payroll, or other professional advice, or used as the sole basis for consequential decisions.

10. Intellectual Property

The Services, software, design, documentation, trademarks, and related technology are owned by Primal Array or its licensors. Except for the limited right to use the Services during an authorized subscription, no rights are granted. Feedback may be used without restriction or compensation, provided it does not identify confidential customer data.

11. Availability and Changes

We may maintain, update, modify, or discontinue features. We aim to provide reliable service but do not guarantee uninterrupted or error-free operation. Preview, beta, and experimental features may change or be withdrawn and are provided without service commitments unless expressly agreed.

12. Suspension and Termination

We may suspend or restrict access for security threats, unlawful use, material breach, nonpayment, harm to the Services or others, or as required by law. On termination, access ends subject to applicable export and retention provisions. Sections that by their nature should survive will survive.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." PRIMAL ARRAY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Any paid customer warranties and remedies are governed by its Master Subscription Agreement.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRIMAL ARRAY WILL NOT BE LIABLE UNDER THESE TERMS FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY. Liability to a paid customer is governed by its Master Subscription Agreement. For a user without a separate paid agreement, Primal Array's aggregate liability will not exceed one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so they apply only to the extent permitted.

15. Governing Law and Disputes

Arkansas law governs these Terms without regard to conflict-of-law principles. Subject to any different written agreement, state and federal courts located in or serving Garland County, Arkansas will have exclusive jurisdiction, and the parties consent to venue there.

16. Changes and Contact

We may update these Terms by posting a revised version and providing notice when required. Questions or legal notices may be sent to [email protected].